ADETOPE ADEROPE

Information Technology /Technical Support Engineer

LinkedIn

11, anipupo street, pencinam, ifako-ijai, Lagos, NG

About

Highly dedicated and results-oriented Microsoft 365 Technical Support Engineer with over three years of experience, recognized for delivering exceptional client assistance and resolving complex M365 issues. Expert in troubleshooting Office applications, Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory, consistently achieving high customer satisfaction. Adept at leveraging strong analytical and problem-solving skills to provide timely, effective solutions and continuously enhance technical expertise through ongoing learning.

Work Experience

M365 Technical Support Engineer

Tek Experts

Dec 2023 - May 2025

As an M365 Technical Support Engineer at Tek Experts, resolved complex Microsoft 365 issues and migration challenges, consistently achieving high customer satisfaction through expert technical assistance.

  • Resolved complex M365 issues, including critical migration challenges and performance bottlenecks, ensuring seamless client operations.
  • Earned over 400 positive customer reviews and testimonials, consistently demonstrating exceptional service and problem-solving capabilities.
  • Completed 6 advanced training courses and certifications in M365 technologies, significantly enhancing technical expertise and service delivery.
  • Maintained a consistently high customer satisfaction rating, validated through regular feedback surveys, reflecting strong client relationships and effective support.

Technical Support Specialist

Astra Tech

Oct 2021 - Jun 2022

As a Technical Support Specialist at Astra Tech, managed daily IT operations, performed hardware/software maintenance, and facilitated system improvements to ensure optimal performance and user satisfaction.

  • Maintained comprehensive records of daily data communication transactions, problems, and remedial actions, ensuring accurate tracking of IT issues and resolutions.
  • Executed minor repairs and installations for hardware, software, and peripheral equipment, adhering strictly to design and installation specifications to maintain system integrity.
  • Oversaw daily performance of computer systems, proactively identifying and addressing issues to minimize downtime and optimize operational efficiency.
  • Coordinated with vendors and technicians for major hardware/software issues, ensuring timely resolution and effective product service.
  • Collaborated with staff, users, and management to define requirements for new systems and modifications, contributing to strategic IT planning and implementation.

Education

Chemistry

The Polytechnic, Ibadan

4.38/5

Sep 2017 - Jun 2019

Ibadan, Oyo State, Nigeria

SLT

The Polytechnic, Ibadan

3.45/5

Sep 2014 - Jun 2016

Ibadan, Oyo State, Nigeria

Certificates

Certified Network Security Practitioner (CNSP)

The SecOps group

Aug 2025

Microsoft Exchange Online Client - Advanced Learning Path

QA North America

Jan 2025

Microsoft Exchange Public Folders - Advanced Learning Path

QA North America

Jan 2025

Microsoft Exchange Online Admin - Advanced Learning Path

QA North America

Jan 2025

Microsoft Exchange Online Admin - Foundational Learning Path

QA North America

Jan 2025

M365 MW Concierge Assessment for Support Engineers

QA North America

Jan 2025

MS-900 Exam Preparation: Microsoft 365 Fundamentals

QA North America

Jan 2025

Microsoft Exchange Hybrid - Advanced Learning Path

QA North America

Jan 2024

Introduction to Copilot to M365 Learning Path

Microsoft and LinkedIn

Jan 2024

Career Essentials in System Administration

Microsoft and LinkedIn

Jan 2024

Skills

Microsoft 365 Suite

  • Office Applications
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Access
  • SharePoint
  • Microsoft Teams
  • OneDrive
  • Azure Active Directory
  • Security and Compliance

Technical Skills

  • Troubleshooting
  • Powershell
  • Networking
  • Remote Support Tools
  • TeamViewer
  • Quick Assist

Professional Skills

  • Analytical Skills
  • Problem-solving
  • Communication
  • Interpersonal Skills
  • Technical Explanations